Return and Refund Policy

Every item is printed specifically for the customer who orders it. For that reason, we do not accept returns or exchanges for buyer's remorse, an incorrect size or color selection, or a change of mind. Please review the product details and size chart before ordering.
Damaged, defective, or incorrect items
If an item arrives damaged, has a manufacturing defect, or is different from what was ordered, contact hello@5alonethreads.com within 30 days of delivery. Include the order number, a description of the issue, and clear photographs showing the problem. After review, we will provide an appropriate replacement or refund. A return is generally not required unless we specifically request one.
Minor variations inherent to print on demand production, including small differences in color or print placement, are not considered defects.
Cancellations and refunds
Contact us immediately if an order needs to be canceled. Because production may begin quickly, cancellation is not guaranteed after an order is submitted. Approved refunds are issued to the original payment method. The time required for the credit to appear depends on the payment provider or financial institution.
Questions about an order or these policies may be sent to hello@5alonethreads.com.