Refund policy

Made-to-order items

Because each item is made to order, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or a change of mind. Please check the product details and measurements before ordering.

Damaged, defective or incorrect items

If an item arrives damaged, defective, misprinted or incorrect, email hello@5alonethreads.com within 30 days of delivery. Include your order number, a description of the issue and clear photos.

After review, we will arrange a replacement or refund as appropriate. No return is needed unless we specifically request it.

Cancellations and changes

Orders enter production quickly, so cancellations or address changes are not guaranteed after production begins. Contact us as soon as possible with your order number.